Freshchat, part of the Freshworks suite, is a messaging software built to help customer support, sales, and marketing teams to converse with customers via web, mobile, and social messaging apps. Supports messaging across web, mobile, and social media channels like WhatsApp, Facebook Messenger, and more. Includes powerful chatbots and automation tools to handle routine queries and assist in customer engagement. Provides in-app messaging features for mobile applications, enhancing customer interaction within the app environment. Automatically routes conversations to the right agents based on predefined rules, ensuring efficient handling of queries.