Freshdesk is a cloud-based customer support software that offers helpdesk and ticketing solutions designed to streamline customer service operations. Centralized inbox for managing customer inquiries from multiple channels (email, chat, phone, social media). Workflow automations, including ticket assignment, SLA management, and canned responses, to enhance efficiency. Supports various communication channels, including email, phone, live chat, social media, and self-service portals. Detailed reports and dashboards to track performance metrics, customer satisfaction, and agent productivity.